Privacy Policy

Wing Snob ("we," "us," "our," or "the Company") is committed to protecting the privacy and personal information of every individual who visits, uses, or interacts with our website located at snobwing.click (the "Website") and any related food ordering services, promotions, or digital features we provide (collectively, the "Services"). This Privacy Policy explains in detail how we collect, use, share, retain, and protect your personal information, as well as your rights and choices with respect to that information.

Please read this Privacy Policy carefully before using our Website or Services. By accessing or using snobwing.click, you acknowledge that you have read, understood, and agree to the practices described in this policy. If you do not agree with any part of this Privacy Policy, please discontinue use of our Website and Services immediately.

This Privacy Policy is governed by and complies with applicable United States federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable consumer protection statutes.

1. Who We Are

Wing Snob is a food business operating in the United States. We provide food products and related services through our Website and other digital channels. Our contact details are as follows:

For any questions, requests, or concerns about this Privacy Policy or our data practices, you may contact us at the email address listed above. We will endeavor to respond to all privacy-related inquiries within a reasonable timeframe, and no later than the periods required by applicable law.

2. Scope of This Privacy Policy

This Privacy Policy applies to all personal information collected by Wing Snob through the following channels:

• Our Website at snobwing.click
• Online food ordering systems and checkout processes
• Email communications, newsletters, and promotional campaigns
• Customer support and feedback forms
• Social media pages operated by Wing Snob
• Any other digital or offline interactions you have with Wing Snob

This policy does not apply to third-party websites, applications, or services that may be linked from our Website. We encourage you to review the privacy policies of any third-party platforms you visit, as we have no control over their data practices.

3. Information We Collect

We collect various types of information depending on how you interact with us. The categories of personal information we collect include the following:

3.1 Information You Provide Directly

When you use our Services, place a food order, create an account, or contact us, you may voluntarily provide us with the following types of personal information:

• Identity Information: Full name, username, or similar identifiers.
• Contact Information: Email address, telephone number, billing address, and delivery address.
• Account Credentials: Password and other login details (stored securely in encrypted form).
• Order and Transaction Data: Details of food orders you have placed, including items selected, quantities, special instructions, and order history.
• Payment Information: Credit or debit card details, billing information, and other financial data necessary to process your payments. Note: We do not store full payment card numbers directly; payments are processed by PCI-DSS compliant third-party payment processors.
• Communications: Any messages, feedback, complaints, or other content you send to us via email, contact forms, or customer support channels.
• Marketing Preferences: Your preferences regarding receiving marketing communications from us.

3.2 Information Collected Automatically

When you visit our Website, we automatically collect certain technical and usage data through cookies, web beacons, pixels, and similar tracking technologies. This includes:

• Device Information: IP address, device type, operating system, browser type and version, device identifiers, and hardware configuration.
• Usage Data: Pages viewed, links clicked, time spent on each page, referring URLs, navigation paths, and other behavioral data about how you interact with our Website.
• Log Data: Server logs that record your access to and use of our Website, including timestamps, error reports, and crash data.
• Location Data: General geographic location derived from your IP address (city or region level). We do not collect precise GPS location without your explicit consent.
• Cookie and Tracking Data: Information collected through cookies and similar technologies as described further in Section 8 of this policy.

3.3 Information From Third Parties

We may receive personal information about you from third parties in the following circumstances:

• Social Media Platforms: If you connect your social media account or log in to our Website using a social media login (such as Facebook or Google), we may receive certain profile information from that platform, subject to your privacy settings there.
• Analytics Providers: We use analytics tools such as Google Analytics that provide us with aggregated and anonymized information about how users interact with our Website.
• Delivery and Fulfillment Partners: Information related to food delivery, such as delivery address verification or delivery status updates, may be shared with and received from our delivery service partners.
• Payment Processors: Our payment processing partners may share transaction confirmation or fraud prevention signals with us in connection with your purchases.

3.4 Sensitive Personal Information

Wing Snob does not intentionally collect sensitive personal information such as Social Security numbers, government-issued ID numbers, racial or ethnic origin, religious beliefs, health or medical information, or biometric data. If you voluntarily provide any such information (for example, dietary restrictions or allergy information in connection with a food order), we will handle it with the highest level of care and use it solely for the purpose of fulfilling your order and ensuring your safety.

4. How We Use Your Information

Wing Snob uses the personal information we collect for the following purposes, all of which are grounded in legitimate business needs, your consent where required, or our legal obligations:

4.1 Providing and Managing Our Services

• Processing and fulfilling your food orders
• Managing your customer account
• Coordinating delivery or pickup of your orders
• Processing payments and managing billing
• Sending order confirmations, receipts, and delivery updates
• Responding to your customer service inquiries and resolving complaints

4.2 Improving Our Website and Services

• Analyzing usage patterns and customer behavior to improve our menu, Website functionality, and user experience
• Conducting internal research, quality assurance, and product development
• Testing new features, menus, and service improvements
• Monitoring Website performance and diagnosing technical problems

4.3 Marketing and Promotional Communications

• Sending you promotional emails, special offers, discounts, and newsletters about Wing Snob products and services, where you have opted in or where permitted by applicable law
• Personalizing your experience on our Website based on your preferences and order history
• Displaying targeted advertisements on our Website and third-party platforms
• Conducting customer satisfaction surveys and loyalty programs

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any marketing email we send you, or by contacting us at [email protected]. Opting out of marketing will not affect transactional communications related to your orders.

4.4 Legal Compliance and Safety

• Complying with applicable federal, state, and local laws and regulations
• Detecting, preventing, and investigating fraud, security breaches, and other potentially illegal or prohibited activities
• Enforcing our Terms of Service and other applicable agreements
• Responding to lawful requests from law enforcement and government authorities
• Protecting the rights, property, and safety of Wing Snob, our customers, and the public

4.5 Business Operations

• Maintaining accurate business records and financial accounts
• Facilitating business transactions such as mergers, acquisitions, or asset sales
• Conducting audits and assessments of our operations

5. How We Share Your Information

Wing Snob does not sell your personal information to third parties for their own commercial purposes. However, we may share your personal information with certain trusted parties in the following circumstances:

5.1 Service Providers and Vendors

We engage third-party service providers who perform services on our behalf. These providers are contractually obligated to use your personal information only for the purposes of providing services to Wing Snob and to protect your information in accordance with applicable law. Categories of service providers include:

• Payment Processors: To securely process your payments and prevent fraud.
• Delivery Partners: To facilitate food delivery to your address.
• Cloud Hosting and IT Services: To store and manage our data and Website infrastructure.
• Email and Communication Platforms: To send transactional and marketing communications.
• Analytics Providers: To analyze Website traffic and user behavior (e.g., Google Analytics).
• Customer Support Tools: To manage customer inquiries and support tickets.
• Marketing and Advertising Platforms: To manage and measure our digital advertising campaigns.

5.2 Legal Requirements

We may disclose your personal information if we believe in good faith that such disclosure is required or permitted by law, including to:

• Comply with a subpoena, court order, legal process, or government request
• Enforce our legal rights or defend against legal claims
• Protect the safety, rights, or property of Wing Snob, our users, or the public
• Investigate or prevent illegal activity, fraud, or security threats

5.3 Business Transfers

In the event that Wing Snob is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our Website if such a transaction results in a material change to how your personal information is used.

5.4 With Your Consent

We may share your personal information with other parties if you have given us your explicit consent to do so.

5.5 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you with third parties for industry research, analytics, marketing, or other business purposes.

6. Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information. Wing Snob respects and honors these rights as described below.

6.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a resident of California, you have the following rights under the CCPA as amended by the CPRA:

• Right to Know: You have the right to request that we disclose what personal information we have collected about you, including the categories of personal information, the sources of that information, the business purposes for which it is collected, and the categories of third parties with whom it is shared.
• Right to Access: You have the right to request a copy of the specific pieces of personal information we hold about you.
• Right to Deletion: You have the right to request that we delete the personal information we have collected about you, subject to certain exceptions (e.g., where we need to retain data to complete a transaction or comply with a legal obligation).
• Right to Correction: You have the right to request that we correct inaccurate personal information we hold about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. Wing Snob does not sell your personal information; however, if you wish to opt out of data sharing for advertising purposes, you may do so by contacting us.
• Right to Limit Use of Sensitive Personal Information: To the extent we process sensitive personal information, you have the right to limit such use to only what is necessary to provide the services you have requested.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge you different prices, or provide a different level of quality because you exercised your rights.

6.2 Rights Available to All United States Residents

Regardless of your state of residence, Wing Snob provides the following privacy rights to all users:

• Right to Access: You may request access to the personal information we hold about you.
• Right to Correction: You may request correction of inaccurate or incomplete personal information.
• Right to Deletion: You may request deletion of your personal information, subject to applicable legal requirements.
• Right to Opt-Out of Marketing: You may opt out of receiving marketing communications at any time.
• Right to Data Portability: Where technically feasible, you may request a copy of your personal information in a structured, commonly used, machine-readable format.

6.3 How to Exercise Your Rights

To exercise any of the rights described above, please submit a request to us by:

• Email: [email protected]

We will verify your identity before processing your request to protect against unauthorized access. We will respond to verifiable requests within 45 days of receipt. If we need additional time, we will notify you of the extension and the reason for it. There is no fee for making a request unless your request is manifestly unfounded, excessive, or repetitive.

You may designate an authorized agent to make privacy rights requests on your behalf. We may require the authorized agent to provide written proof of their authorization, and we may require you to verify your identity directly with us.

7. Data Security

Wing Snob takes the security of your personal information seriously and implements a range of technical, administrative, and physical security measures to protect your data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption: We use industry-standard Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our servers.
• Access Controls: Access to personal information is restricted to authorized employees, contractors, and service providers who need it to perform their job functions. All personnel with access to personal data are required to maintain its confidentiality.
• Password Security: Account passwords are stored using strong, one-way cryptographic hashing algorithms.
• Payment Security: We rely on PCI-DSS compliant payment processors and do not store sensitive payment card data on our own servers.
• Regular Security Assessments: We conduct periodic reviews of our information security policies and practices.
• Incident Response: We maintain a data breach response plan. In the event of a security breach that affects your personal information, we will notify affected individuals and relevant authorities as required by applicable law.

While we implement these safeguards, no method of electronic transmission or data storage is 100% secure. We cannot guarantee the absolute security of your information. You are responsible for maintaining the confidentiality of your account credentials and for any activities that occur under your account.

8. Cookies and Tracking Technologies

Wing Snob uses cookies and similar tracking technologies (such as web beacons, pixels, and local storage) on our Website to enhance your browsing experience, analyze Website performance, and deliver relevant advertising.

8.1 Types of Cookies We Use

8.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling certain cookies may affect the functionality of our Website. For more detailed information about the specific cookies we use and how to manage your preferences, please refer to our Cookie Policy available on our Website.

You may also opt out of interest-based advertising by visiting the Digital Advertising Alliance opt-out portal or the Network Advertising Initiative opt-out page.

9. Data Retention

Wing Snob retains personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. The following general retention principles apply:

After the applicable retention period expires, we will securely delete or anonymize your personal information. If deletion is not technically feasible, we will isolate it from further processing until deletion is possible.

10. Children's Privacy

Wing Snob's Website and Services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect, use, or disclose personal information from children under the age of 13, and we do not direct our Services to children.

If we become aware that we have inadvertently collected personal information from a child under the age of 13 without verifiable parental consent, we will take immediate steps to delete such information from our records. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected].

Our practices comply with the Children's Online Privacy Protection Act (COPPA) as enforced by the Federal Trade Commission.

11. International Data Transfers

Wing Snob is based in the United States, and your personal information is primarily collected, processed, and stored in the United States. If you are accessing our Website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country of residence.

By using our Services, you acknowledge and consent to the transfer of your personal information to the United States. We take appropriate steps to ensure that such transfers are conducted in a manner consistent with applicable privacy laws and that your personal information receives an adequate level of protection.

To the extent that we transfer data internationally, we rely on appropriate legal mechanisms such as data processing agreements, standard contractual clauses, or other lawful transfer mechanisms recognized under applicable law.

12. Third-Party Links and Services

Our Website may contain links to third-party websites, social media pages, or services that are not operated by Wing Snob. When you click on a third-party link, you will be directed to that party's website. We strongly advise you to review the privacy policy of every website you visit.

Wing Snob has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. Our Privacy Policy does not apply to any third-party platforms or services, even if you accessed them through a link on our Website.

13. Do Not Track Signals

Some web browsers include a "Do Not Track" (DNT) feature that signals to websites that a user does not want to be tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals. Our Website does not currently respond to browser-level DNT signals. However, you may manage your tracking preferences through our cookie consent tools and the opt-out mechanisms described in Section 8 of this policy.

14. FTC Compliance and Consumer Protection

Wing Snob is committed to fair and transparent data practices in accordance with the Federal Trade Commission Act (FTC Act), which prohibits unfair or deceptive acts or practices in commerce. Our privacy practices are designed to be consistent with the FTC's guidelines and principles for consumer privacy, including:

• Providing clear and conspicuous notice of our data collection and use practices
• Offering consumers meaningful choices about how their data is used
• Maintaining the security and integrity of personal information
• Ensuring accountability through ongoing privacy oversight

If you believe we have engaged in any unfair or deceptive practice, you have the right to file a complaint with the Federal Trade Commission at reportfraud.ftc.gov or by calling 1-877-FTC-HELP (1-877-382-4357).

15. Filing a Complaint

If you have concerns about how Wing Snob handles your personal information and are not satisfied with our response, you have the right to file a complaint with the appropriate data protection or consumer protection authority. In the United States, the following agencies may be relevant depending on your state:

15.1 Federal Agencies

• Federal Trade Commission (FTC): www.ftc.gov — The FTC enforces federal consumer protection laws, including those governing online privacy.

15.2 California Residents

• California Privacy Protection Agency (CPPA): cppa.ca.gov — California residents may file complaints regarding violations of the CCPA/CPRA with the California Privacy Protection Agency.
• California Attorney General: oag.ca.gov/privacy

15.3 Other State Residents

Residents of other states with active comprehensive privacy laws (including but not limited to Virginia, Colorado, Texas, Florida, and Washington) may contact their respective state Attorney General's office for assistance with privacy-related complaints.

Before filing a formal complaint with any authority, we encourage you to contact us directly at [email protected] so that we have an opportunity to address your concern.

16. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or the services we offer. When we make material changes, we will:

• Post the updated Privacy Policy on this page with a revised "Last Updated" date
• Notify you by email if we have your contact information and the changes are significant
• Display a prominent notice on our Website for a period following the change

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Website and Services after any changes to this policy constitutes your acceptance of the updated terms.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us using the information below:

We are committed to resolving privacy concerns in a timely, fair, and transparent manner. If you submit a privacy request or complaint, we will acknowledge receipt promptly and provide a substantive response within the timeframes required by applicable law, generally no later than 45 days from the date of receipt.

Thank you for trusting Wing Snob with your personal information. We are dedicated to maintaining that trust by handling your data with care, integrity, and transparency.