Refund Policy

Effective Date: March 26, 2026  |  Last Updated: March 26, 2026

1. Introduction

Wing Snob is committed to delivering high-quality food products and a satisfying customer experience with every order. We understand that issues can occasionally arise, and we want to make the resolution process as straightforward and transparent as possible.

This Refund Policy applies to all purchases made through our website at snobwing.click or any other official ordering channels operated by Wing Snob. By placing an order with us, you agree to the terms outlined in this policy. This policy is governed by applicable United States federal and state consumer protection laws, including guidelines set forth by the Federal Trade Commission (FTC).

If you have any questions about this policy before placing an order, please contact us at [email protected] before completing your purchase.

2. Eligibility Conditions for Refunds

Wing Snob will consider refund requests under the following circumstances. A refund may be issued when:

• Your order was not delivered within the estimated delivery window and you did not receive any communication from us regarding a delay.
• You received the wrong items — meaning the food products delivered do not match what you ordered on your confirmed order receipt.
• The food you received was in an unsatisfactory condition, including but not limited to items that were spoiled, improperly prepared, or significantly different from what was described on our menu.
• You were charged an incorrect amount — including duplicate charges, overcharges, or unauthorized charges associated with your order.
• Your order was confirmed by our system but was never fulfilled or dispatched due to a technical or operational error on our end.
• Significant portions of your order were missing upon delivery and were not addressed through a partial replacement.

To be eligible for a refund, you must submit your request within the timeframe specified in Section 3 of this policy. Refund requests submitted outside of the eligible timeframe may not be honored at our discretion.

Please note that refund eligibility does not apply in cases where customer dissatisfaction is solely based on personal taste preferences, as food is a subjective experience. We encourage customers to review our menu descriptions thoroughly before ordering.

3. Timeframes for Refund Requests

Timely submission of refund requests is essential to allow us to investigate and resolve your issue effectively. The following timeframes apply:

Requests made after these windows have elapsed may not be eligible for a full refund. However, Wing Snob reserves the right to evaluate late claims on a case-by-case basis at our sole discretion.

4. Non-Refundable Items and Situations

Certain situations and items are not eligible for a refund. Please review the following carefully:

• Consumed or partially consumed food: Items that have been substantially eaten or consumed are not eligible for a refund unless there is a documented food safety concern.
• Taste preference dissatisfaction: Refunds will not be issued solely because a customer does not enjoy the taste, flavor profile, or spice level of an item that was correctly prepared and delivered as described.
• Promotional or discounted orders: Orders placed using promotional discounts, coupon codes, or special offers may have limited refund eligibility. Terms of each promotion will specify if refunds apply.
• Customization errors made by the customer: If a customer selects incorrect customization options (e.g., wrong sauce, incorrect quantity) at the time of ordering, Wing Snob is not responsible for the resulting outcome.
• Delivery delays caused by third parties: Delays resulting from third-party delivery services, weather events, natural disasters, or other circumstances beyond our control may not qualify for a full refund, though we will work with you to find a fair resolution.
• Orders placed at incorrect locations or addresses: If an order is submitted to an incorrect address provided by the customer, Wing Snob is not liable for the failed delivery.
• Gift cards and prepaid credits: These are non-refundable once purchased or activated.

5. How to Request a Refund (Step-by-Step)

We have designed our refund request process to be as simple and efficient as possible. Please follow these steps:

1. Step 1 — Gather Your Information: Before contacting us, please have the following ready: your full name, order number, order date and time, the email address used to place the order, and a clear description of the issue.
2. Step 2 — Document the Issue: If applicable, take clear photographs of the incorrect, missing, or unsatisfactory items you received. Visual documentation significantly speeds up the review process and increases the likelihood of a favorable resolution.
3. Step 3 — Contact Us: Submit your refund request through one of the following channels:
   • Email: [email protected] — Include your order number in the subject line (e.g., "Refund Request — Order #12345").
   • Website: Visit snobwing.click and use the customer support contact form if available.
4. Step 4 — Await Acknowledgment: Once your request is received, you will receive an acknowledgment within 1–2 business days confirming that your case has been opened for review.
5. Step 5 — Review and Decision: Our customer service team will review your request, which may include verifying your order details, reviewing any attached documentation, and consulting with our operations team. This process typically takes 2–5 business days.
6. Step 6 — Resolution Notification: You will be notified of the decision via email. If your refund is approved, you will be informed of the refund amount and the expected processing timeline. If your request is denied, we will provide a clear explanation of the reason.

6. Refund Processing Times by Payment Method

Once a refund has been approved, the time it takes for the funds to appear in your account varies depending on the original payment method used:

In some cases, Wing Snob may issue refunds in the form of store credit or account credit, particularly for minor issues such as missing condiments or small order discrepancies. Store credit is applied directly to your Wing Snob account and can be used on future orders.

7. Partial Refunds

In situations where only a portion of your order is affected — such as one missing item in a multi-item order or one incorrectly prepared dish — Wing Snob may issue a partial refund corresponding to the value of the affected item(s) only.

Partial refunds may apply in the following scenarios:

• Only a portion of the ordered items were missing or incorrect.
• A minor quality issue affected only one item in an otherwise satisfactory order.
• An item was delivered with incorrect customization but the base product was otherwise satisfactory.
• A promotional discount was applied to the order, and only the affected items' proportional value is refundable.

The partial refund amount will be calculated based on the individual item price as listed on your order receipt at the time of purchase, including applicable taxes for that item.

8. Exchange Policy

Due to the perishable and time-sensitive nature of food products, Wing Snob does not offer direct item-for-item exchanges in the traditional retail sense. However, if you received an incorrect item, we will work to resolve the issue through one or more of the following options:

• Re-delivery: Where operationally feasible, we may arrange to deliver the correct item at no additional charge. Re-delivery availability depends on your location, time of day, and our current operational capacity.
• Refund for the incorrect item: A full or partial refund for the incorrectly delivered item will be processed as described in Section 6.
• Store Credit: We may offer store credit equivalent to the value of the affected item, redeemable on a future order.

The resolution method offered will be determined at the discretion of our customer service team based on the nature of the issue and operational feasibility at the time of the complaint.

9. Cancellation Policy

Given the nature of food preparation, Wing Snob operates under strict cancellation windows. Please review the following:

9.1 Order Cancellation by the Customer

• Within 5 minutes of placing the order: You may cancel your order and receive a full refund, provided preparation has not yet begun. To cancel, contact us immediately at [email protected].
• After 5 minutes of placing the order: Once food preparation has begun, cancellations may not be accepted, and a refund may not be issued for orders already in production.
• Pre-orders and scheduled orders: Pre-orders may be cancelled up to 2 hours before the scheduled delivery or pickup time for a full refund. Cancellations made less than 2 hours before the scheduled time may be subject to a cancellation fee or may not be eligible for a refund.

9.2 Order Cancellation by Wing Snob

Wing Snob reserves the right to cancel an order under the following circumstances:

• Item is no longer available due to ingredient shortages or menu changes.
• Suspected fraudulent activity associated with the order.
• Technical errors resulting in incorrect pricing or order details.
• Operational disruptions, including but not limited to kitchen closures, power outages, or emergency situations.

In the event Wing Snob cancels your order, you will receive a full refund to your original payment method within the timeframes outlined in Section 6.

10. Dispute Resolution Process

If you are not satisfied with the outcome of your refund request, Wing Snob provides a structured escalation and dispute resolution process to ensure fairness and transparency.

10.1 Internal Escalation

If your initial refund request is denied or you disagree with the outcome, you may escalate the matter by:

1. Sending a detailed follow-up email to [email protected] with the subject line "Refund Dispute Escalation — Order #[Your Order Number]."
2. Providing any additional documentation, photographs, or information that supports your claim.
3. Clearly stating the resolution you are seeking and why you believe the initial decision was incorrect.

A senior member of our customer service team will review your escalation within 5 business days and provide a final written response.

10.2 Chargeback and Payment Disputes

Under applicable United States consumer protection law and credit card network rules, you have the right to dispute a charge with your bank or credit card issuer if you believe an unauthorized or erroneous transaction occurred. Wing Snob encourages customers to contact us first to resolve disputes directly before initiating a chargeback, as this often leads to faster resolution.

We will cooperate fully with any investigation initiated by your financial institution and will provide all relevant documentation to support a fair outcome.

10.3 Third-Party Mediation

If an internal resolution cannot be reached, either party may seek mediation through a neutral third-party mediation service before pursuing formal legal action. Mediation costs will be shared equally between the parties unless otherwise agreed.

10.4 Governing Law

This Refund Policy and any disputes arising from it shall be governed by the laws of the United States of America and applicable state laws. Consumer protection provisions under the Federal Trade Commission Act (FTC Act) and relevant state consumer protection statutes apply to all transactions processed through snobwing.click.

11. Food Safety Concerns

If you have a food safety concern — such as discovering a foreign object in your food, experiencing foodborne illness, or receiving food that appears contaminated — please contact us immediately. Food safety issues are treated with the highest priority and are handled separately from standard refund requests.

In addition to contacting Wing Snob, you may also report food safety concerns to your local health department or the United States Food and Drug Administration (FDA) at www.fda.gov.

Wing Snob takes all food safety complaints seriously and will conduct a thorough internal investigation upon receiving such reports. A full refund will generally be issued in confirmed food safety incidents, and we may follow up to gather additional information to prevent future occurrences.

12. Changes to This Refund Policy

Wing Snob reserves the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting to snobwing.click. The "Last Updated" date at the top of this page will reflect the most recent revision. We encourage customers to review this policy periodically to stay informed of any changes. Your continued use of our services after any modifications constitutes your acceptance of the updated policy.

13. Contact Information for Refund Requests

For all refund requests, questions, or concerns related to this policy, please contact Wing Snob using the information below: